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Puppy Sales, Boarding Kennels, Cattery, Superstore
& On Line Pet Store Manchester |
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Customer information
Payment & security
- Dogs 4 us use PayPal for all credit card transactions.
The PayPal system uses a 128bit encryption for
guaranteed card security.
- If you prefer to pay for your goods by telephone
please ring 0161 7365010 between 9.30am &
5pm 7 days a week.
- All customer details are held within our
system and used solely by Dogs 4 Us for analytical
purposes we never pass any information to any
3rd party without your authorisation.
Shipping & delivery charges
- Dogs 4 Us ltd aim to send all orders placed
before 1pm on the same working day.
- Royal Mail will be our first choice carrier
for all items up to 2kg.
- Certain products will be sent by courier,
notification will be e-mailed at the point of
sale.
- If an item is out of stock we will endeavour
to dispatch your order as soon as possible.
- All items are inspected before dispatch to
ensure the quality of the product meets our
high standards.
- All deliveries must be signed for at the
stated delivery address. No claims will be entered
into for goods delivered or left at any other
location unless by prior arrangement.
Delivery charges
UK & MAINLAND
For orders £50.00 or over - FREE POST
For orders from £20.00 up to £49.99 - £4.95
For orders up to £19.99 - £3.95
Scottish Islands, Highlands, N Ireland, Isles
of Man, Scilly & Wight and overseas please
e-mail with the items you wish to purchase along
with you full address & postcode and we will
get back to you with the correct postage costs.
Damaged in transit/on receipt
- Any parcels received must be checked for damage
on receipt. If the item has been sent by a courier
the delivery must be refused and stated as ‘damaged
– refused’ and returned
back to us.
- If an item is found to be damaged on opening
please e-mail as soon as possible so we can
arrange a replacement, ‘this
must be done within 3 days of receipt’.
- If an item is covered by a manufacturers
warranty we will advise you accordingly.
Returns
- Under the consumer protection (distance selling)
regulations 2000, you have a statutory 7 day
cooling off period from the date of receipt
of the goods.
- Any cancellation of orders must be done by
post or e-mail
- If for any reason you are not happy with
your purchase please e-mail salesdogs4us@btconnect.com
as soon as possible. Goods must be returned
to us within 14 days of receipt, the item must
be in re-saleable condition in the original
packaging.
- We do however charge a 20% re-stocking charge
for non-faulty returns and carriage charges
at actual cost.
- Please use the following guide for all returns,
- Please e-mail us with your name, address
& date of purchase.
- Inform us of the reason for return.
- Any goods returned incomplete will be charged
accordingly or refused.
- If you find your product to be faulty please
e-mail us as soon as possible, please note Dogs
4 Us will only refund or exchange genuine manufacturing
faults and not against fair wear and tear, misuse,
abuse or negligence.
- Package the item to be returned securely,
insured and label clearly the postal destination
as follows;
Returns Dept
Dogs 4 Us ltd
Agecroft rd
Pendlebury
Manchester
M27 8SN
salesdogs4us@btconnect.com
Limitation of liability and warranty
- Some of the items offered for sale on the
site have been displayed using the pictures
and text supplied by suppliers. Whilst every
effort is made to verify all information listed
mistakes can occur, Dogs 4 Us hold no liability
for any errors shown on this site.
- If however, this affects your purchase, we
will be happy to refund or exchange any item
affected as detailed in the refunds/returns
section of the store policies.
- Warranty for all items remains with the manufacturer/supplier,
please contact Dogs 4 Us first if you find any
defect with any purchase.
- All prices are checked for accuracy however
Dogs 4 Us reserve the right to withdraw/cancel
any sale should any error be made.
All goods remain the property of Dogs 4 Us ltd
until paid for in full. If a cheque or postal
order is presented as payment, goods will be sent
when all payments are shown as cleared.
By using the site you
signify your acceptance of these terms.
Trade
- Dogs 4 Us are a retail sale to public only
establishment. We are however open to trade
supplier/wholesaler enquiries.
- Please send an e-mail to colinyarwood@btconnect.com
with your enquiry.
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